Error Code 5100 Overview
What is Error Code 5100?
Canon Printer Error Code 5100 indicates a carriage malfunction. This error typically occurs when the print carriage encounters resistance or fails to move properly along its track.
Common Symptoms
- Carriage Stops Moving: Print carriage becomes stuck or moves erratically
- Unusual Noises: Grinding, scraping, or clicking sounds from the printer
- Print Quality Issues: Streaking, misalignment, or incomplete prints
- Printer Freezes: Printer becomes unresponsive during operation
- Error Message Display: "Error 5100" appears on printer display or computer screen
Troubleshooting Steps
| Error Code | 5100 |
| Error Type | Carriage Mechanism Error |
| Severity Level | Medium - Requires immediate attention |
| Common Causes | Obstructions, dried ink, encoder strip issues |
| Resolution Time | 15-45 minutes |
| Tools Required | Lint-free cloth, distilled water, cotton swabs |
Step-by-Step Troubleshooting
- Step 1: Power Cycle - Turn off printer, unplug for 2 minutes, then restart
- Step 2: Check for Obstructions - Remove any paper jams or foreign objects
- Step 3: Clean Carriage Path - Gently clean the carriage track with lint-free cloth
- Step 4: Clean Encoder Strip - Carefully clean the transparent encoder strip
- Step 5: Lubricate (if applicable) - Apply recommended lubricant to carriage rail
- Step 6: Reset Printer - Perform a full printer reset if error persists
For advanced troubleshooting, contact Canon Technical Support at 1-800-OK-CANON or visit Canon.com/support
Prevention Tips
Regular Maintenance
Perform monthly cleaning of the carriage path and encoder strip to prevent buildup that can cause Error 5100.
Proper Environment
Keep printer in a clean, dust-free environment with stable temperature and humidity levels.
Genuine Supplies
Use only genuine Canon ink cartridges and paper to ensure optimal performance and reduce errors.
Firmware Updates
Regularly update printer firmware to the latest version to fix known issues and improve reliability.
Proper Shutdown
Always use the printer's power button to shut down, allowing the carriage to park properly.
Regular Usage
Print at least once a week to prevent ink from drying and causing carriage movement issues.
Cleaning Procedures
Encoder Strip Cleaning
Use distilled water and lint-free cloth to gently clean the transparent encoder strip
Carriage Rail Cleaning
Clean the metal rail with isopropyl alcohol to remove ink buildup and debris
Print Head Maintenance
Run print head cleaning cycles through printer software to prevent clogging
Paper Path Cleaning
Remove any dust or debris from paper feed rollers and pathways
Compatible Models
| Printer Series | Model Numbers | Year Released |
|---|---|---|
| PIXMA MX Series | MX492, MX532, MX922 | 2015-2019 |
| PIXMA MG Series | MG3620, MG5720, MG7720 | 2016-2020 |
| PIXMA TS Series | TS5120, TS6220, TS8320 | 2018-2022 |
| MAXIFY Series | MB2720, MB5420, MB2120 | 2017-2021 |
| imagePROGRAF | PRO-1000, PRO-2100 | 2016-2023 |
| SELPHY Photo | CP1300, CP1500 | 2018-2022 |
Common Error Patterns
- MX Series: Most frequent Error 5100 occurrences during high-volume printing
- TS Series: Often related to third-party ink cartridge usage
- MG Series: Common after long periods of inactivity
- MAXIFY: Typically caused by paper dust accumulation
- imagePROGRAF: Usually requires professional service
- SELPHY: Rare, but can occur with paper feed issues
Manual Downloads
Error Code 5100 Manuals
PIXMA MX492
Error 5100 Troubleshooting Guide
PIXMA MG3620
Carriage Error Resolution
PIXMA TS5120
Error Code 5100 Manual
MAXIFY MB2720
Business Printer Error Guide
Related Support Documents
General Maintenance
Canon Printer Care Guide
Cleaning Procedures
Step-by-Step Cleaning Manual
Error Code Index
Complete Canon Error Reference
Warranty Information
Canon Printer Warranty Guide